Refund policy

Professor Herb's Herbal Solutions Return Policy

At Professor Herb's, we prioritize delivering high-quality products to our valued customers. However, we do not offer a return policy for any purchases made. All sales are considered final upon payment.

You may ONLY return new, sealed, unopened items within 30 days of delivery for a full account credit.

Damaged/missing item exchanges must be reported within 48 hours of delivery. No return will be accepted without prior authorization.

Defective Equipment Purchased from Professor Herb's:

We offer a limited return policy only for defective equipment purchased directly from us within a 30-day period from the date of purchase.

To qualify for a return:

The equipment must retain at least 75% of its original capacity.

The defect must not have resulted from misuse, neglect, or alteration.

To initiate a return for defective equipment, please follow the steps below:
Contact our customer support via proessorherbonline@gmail.com providing details of the defect and proof of purchase.

Upon approval from our customer support, send the defective equipment to:
Professor Herbs Herbal Solutions
Attn: Returns Department
805 James town Rd Suite A
Morganton, NC 8655

Ensure to include a copy of the proof of purchase and a brief note explaining the defect within the return package.

Upon receipt and inspection of the defective equipment, if the return is approved, we will process a replacement. Please note that the replacement process may take up to two weeks from the receipt of the defective equipment.

We thank you for your understanding and cooperation. If you have any questions or concerns regarding this policy, feel free to reach out to our customer support for assistance.